Customer Service — The Value is in the Details
posted in Customer Service |
The Value of Expressing The Golden Rule In Your Business Venture
Wealth Principle
The Law Of Income: You Will Be Paid In Direct Proportion To
The Value You Deliver According To The Market Place.
How BEING is Expressed in the DOING
Some of the most effective “Customer Service Extras” are really basic aspects of conducting good business. Customers, accustomed to “Voice-Jail” prompts, are often are pleasantly surprised when the phone is answered by a person, on or about the third ring, who treats them with respect and courtesy. Something as simple as greeting or addressing a client by name and promptly and politely answering their questions makes a huge impression. Sadly such civility is rare in today’s business environment. No one expects you to know everything. If you or your employees don’t know the answer to a client inquiry, it is OK to simply say, “I don’t know the answer, but I’ll be happy to ask and get back to you as soon as possible. When is the best time to return your call?” When phoning a customer, after the greeting, always ask, “Is now a convenient time to talk to me, or would you prefer me to call back.” Your customers appreciate anyone who is respectful of their time.
Customer service is definitely enjoying renaissance. Successful companies have made outstanding customer service synonymous with their names. Think of the legendary retailer, Neiman Marcus. During the entire purchase cycle, the customer is treated like the single most important person in the representative’s day.
Is the price point slightly higher at Neiman Marcus?
Probably.
Do customers really care?
Not really.
Why?
Because Neiman Marcus customers KNOW that if they need anything, the sales representative and the customer care people will ALWAYS handled any request graciously — hence, an intensely loyal customer base.
To succeed in today’s buyer’s market you must give your customers what they want, NOT what you think they want.
Who is your next customer?
One never knows.
The enlightened entrepreneur is consistently courteous, offering friendly service to everyone they come in contact with during their day — suppliers and others as well as current customers.
If you want to keep customers coming back for more, practicing the Golden Rules has never made better business sense.
In the next Millionaire Mind Support Network™ Blog — Customer Service — In Conclusion — I’ll look at ways to deliver excellent customer service in a way that allows the customer to access them in the most efficient, fair, cost effective, and humanly satisfying and pleasurable manner possible.
If you have any customer service ideas, or experiences, please share them with the rest of your Millionaire Mind Support Network™
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